NorthDesk FAQ
Terms And Services
Service Terms & Condition
- Service Description: We provide computer repair services for hardware and software issues, including troubleshooting, diagnostics, upgrades, and installations.
- Service Hours: Our service hours are as listed above. Emergency services may be available outside regular hours for an additional fee.
- Service Fees: Fees will be communicated before starting any repair work. Additional charges may apply for parts, software licenses, and extended service hours.
- Payment Terms: Payment is due upon completion of the repair unless otherwise agreed upon in writing. We accept various payment methods, including cash and credit/debit cards.
- Estimates: We provide cost estimates before beginning work, which may change if additional issues are discovered.
- Warranty: Our repair services are warranted for a specified period, covering work performed and parts installed.
- Customer Responsibilities: Customers must back up their data before repairs and provide accurate information about the issues.
- Liability: We are not liable for damages resulting from attempted self-repair or unauthorized modifications.
- Completion Timeframe: We aim to complete repairs promptly but timeframes may vary.
- Customer Satisfaction: We strive for satisfaction; contact us immediately with concerns.
- Termination of Service: We reserve the right to refuse service for violations of terms or abusive behavior.
- Governing Law: These terms are governed by the laws of the specified jurisdiction.
Refund And Return Policy
- Eligible Products/Services: Specific products/services are eligible for returns, indicated at purchase.
- Return Period: Eligible products/services can be returned within a specified period from the purchase date.
- Return Procedure: Contact customer support for return authorization. Returned items must be in original condition and packaging.
- Refund Process: Refunds are issued upon receipt and inspection of returns, according to our refund policy.
- Non-Returnable Items: Some items, like digital downloads or personalized services, are not returnable.
- Cancellation Period: Customers may cancel within a specified period after signing up for services.
- Cancellation Procedure: Notify NorthDesk in writing via email or our support portal with your details.
- Refund Eligibility: Refunds are subject to our refund policy terms.
- Outstanding Payments: Customers are responsible for any payments owed up to the cancellation date
Pricvacy Policy
NorthDesk ("we," "us," or "our") operates the NorthDesk website (the "Service"). This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
Information Collection and Use
We collect various types of information to provide and improve our Service to you.
Types of Data Collected
- Personal Data: We may ask you to provide certain personally identifiable information, including:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
Use of Data
We use the collected data for various purposes:
- To provide and maintain our Service
- To notify you about changes to our Service
- To provide customer support
- To gather analysis or valuable information to improve our Service
- To monitor the usage of our Service
- To detect, prevent, and address technical issues
Retention of Data
We will retain your Personal Data only as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your data to comply with legal obligations, resolve disputes, and enforce our agreements and policies.
Disclosure of Data
We may disclose your Personal Data in good faith when necessary to:
- Comply with legal obligations
- Protect and defend the rights or property of NorthDesk
- Prevent or investigate possible wrongdoing related to the Service
- Protect the personal safety of users of the Service or the public
- Protect against legal liability
Security of Data
The security of your data is important to us, but no method of transmission over the Internet is completely secure.
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HOURS OF OPERATION
Mon-Fri 10am to 5pm
Sat- 12pm to 5pm
Sun - Closed
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